Community Satisfaction Survey

To continue providing the service our community needs, it is important that we ask our community how we are going. 

Each year, Baw Baw Shire Council participates in the Local Government Victoria-led Community Satisfaction Survey program. 

In each quarter of the year, JWS Research (acting on behalf of Local Government Victoria) interview a random sample of adult Baw Baw residents and ask them about their satisfaction with the services Council provides, in the following areas:  

• Overall performance
• Community consultation and engagement  
• Lobbying on behalf of the community
• Decisions made in the interest of the community  
• Condition of sealed local roads in your area
• Contact customer service  
• Overall Council direction

Over the year, a minimum of 400 adult Baw Baw residents will participate in the survey. 

The data is compiled and the full report is released back to the community annually. We use the survey results to better understand your needs, wants and expectations. This helps us to shape the Council Plan 2021-2025 and delivery of services. 

Historical results can be accessed at the bottom of this page.

For more information and enquiries, email Council or call 1300 229 229.

2024 Community Satisfaction Survey results 

The overall trend of the year’s report shows that community perceptions of performance have declined on average across all Large Rural councils. 

You can view a summary of the result below and click here to download a copy of the survey report.(PDF, 3MB)